FAQ|s

  • What precautions are SmashBox|20 taking to ensure the safety of its customers during the COVID-19 Pandemic?

The health and safety of our customers and staff is our number one priority at SmashBox|20, which is why we have extensive cleaning and sanitizing procedures that we follow after every smash session. We ask our staff and customers to follow CDC guidelines by wearing a mask and staying 6-feet apart from patrons not in your party while in the lobby. Masks may be removed once outfitted with the face shield while in the SmashBox.

  • What safety gear is provided?

All participants will be provided with a pre-sanitized safety helmet with attached full face shield, a tear and puncture resistant coverall, a chest protector, and safety gloves.

  • What is the dress code?

To ensure the safety of our customers, all participants must wear long sleeve shirts, long pants and socks that cover your ankles, and closed-toed, flat shoes only. NO shorts, skirts, sandals, flip-flops, high heels, or open-toed shoes of any kind will be permitted. Please keep in mind smashing is much like a workout in its own right and you will break a sweat, so we recommend athletic/breathable attire if possible.

  • What will I be smashing?

SmashBox|20 has conducted time studies on each session we offer to ensure guests are smashing the entire time, although some smashers quicker than others. Each smash session includes furniture pieces and 10 or 20 piece bins of breakables, based on the length of your session, increases with duration, and equates to more than one piece per minute no matter what session you choose. Everything (less the punching bag) in the smash zone is fair game, furniture and all. There are a number of add-ons that include, but are not limited to: a Smash Session Documentary, 11lb Ice Blocks, Small (</=24"), Medium (24"-32"), and Large (>32") Super Smashers that range from small appliances, electronics, printers, TV's, windshields, glass tabletops and more. Specialty add-ons such as large office copiers and cars are readily available and can be added to your reservation for an additional fee, by calling and ordering at least 24-hours prior to your session. Looking for something specific to smash not mentioned? There's a good chance we can get it, so just give us a call!

  • Can I pick the music that plays during my smash session?

Yes! It is highly recommended that you complete the post-booking questionnaire or email us before your appointment and provide at least 10 songs you want to smash to. If you can't think of anything, we have a variety of genres and pre-mixed playlists for you to choose from.

  • How many people can smash at one time?

Only two people can smash at one time. For groups of 3 or larger, please coordinate with your party to determine the smashing order. There is a safe zone in the smash room for smashers to hangout until it's your turn to smash. For families bringing minors, at least one parent or guardian must be in the SmashBox at all times.

  • Are children allowed to smash?

Yes. Children 10 years and older are permitted to smash; however, only with signed consent and supervision of a parent or guardian. Children under the age of 18 cannot be left unattended at any time while at SmashBox|20. Children under 10 years are not permitted in the SmashBox.

  • What should I bring with me?

You will need a valid state issued ID for check-in. If you are using a discount code for essential employees, you will need to bring proof of employment such as an employer-issued ID badge or DOT card for your first visit. Leave all other personal belongings in your locked vehicles, as SmashBox|20 cannot be responsible for them while you are in the SmashBox.

  • Can we take pictures and video?

SmashBox|20 is happy to take some photos of you and your party at the beginning and end of your session; however, recording video is not permitted. For a Smash Session Documentary, see add-ons at check-out.

  • Can non-smashers go into the SmashBox?

Only participants who have signed the Participant Liability Waiver and have been outfitted with safety gear are permitted in the SmashBox. A Parent or guardian who is not smashing and only accompanying their minor children, must be in the SmashBox during the session and will be required to sign a separate Participant Liability Waiver and be outfitted with protective gear to enter.

  • Can the required waiver be completed ahead of my appointment?

Yes. The electronic waiver is linked to the confirmation email sent at the time of booking. This email can be forwarded to the other guests in your party so they can complete the check-in process ahead of time. You can also click here to access our digital waiver.

  • Can I bring my junk to SmashBox|20 to recycle?

Yes. We care about the environment, so being eco-friendly is one of our top priorities. SmashBox|20 is happy to accept all of your smashable un-upholstered furniture, electronics, glass, and most household items. After we give them a good smash, we send it off to local recycling and collection centers for processing and proper disposal. Click here for more information.

  • Does SmashBox|20 sell or allow alcohol?

No. There is absolutely no alcohol or illegal drugs of any kind permitted at SmashBox|20. If you arrive to your appointment and present evidence of possession or intoxication of alcohol or illegal drugs, SmashBox|20 reserves the right to cancel your appointment without refund.

  • What if I can't make the reserved time, can I reschedule or cancel?

All sales are final; however, you may reschedule your reservation one time for no additional charge within 24 hours prior to your scheduled time. If you just don't think you can make it, tickets are transferrable within 24 hours prior to your scheduled time, with separate waiver and registration fee of $10. Give us a call for more details.

  • Does SmashBox|20 offer any deals?

Please click here to check out our deals page and sign up for our newsletter, so you'll be the first to know about new deals and events!

  • Is SmashBox|20 a medical or mental help facility?

NO. SmashBox|20 does not claim to be a mental help or medical facility, we do not treat, give diagnosis, or provide medical therapy of any kind. We are classified as entertainment only, if you feel that you have any mental or medical issues that need to be treated, please see a licensed physician or obtain a referral. Thank You.